Skip to main content

Complaint resolution

Alabama

Commission on Higher Education

Alabama Commission on Higher Education

Address: PO Box 302000 | Montgomery, AL 36130-2000
File: http://www.ache.state.al.us/Content/Departments/NRI/federal-reg.pdf
Alabama

Department of Postsecondary Education

Alabama Department of Postsecondary Education

Address: PO Box 302130 | Montgomery, AL 36130-2130
Website: Alabama Department of Postsecondary Education Portal
Alaska

Alaska Commission on Postsecondary Education

Address: PO Box 110505 | Juneau, AK 99811-0505
Email: EED.ACPE-IA@alaska.gov
Website: http://akadvantage.alaska.gov/EDUCATOR-SCHOOL/Postsecondary_Institutions/Consumer_Protection.aspx
Arizona

Arizona State Board for Private Postsecondary Education

Address: 1400 W. Washington Street, Room 260, Phoenix, AZ 85007
Website: https://ppse.az.gov/complaint
Arkansas

Arkansas Higher Education Coordinating Board

Arkansas Department of Higher Education

Address: 114 East Capitol Ave., Little Rock, AR 72201
Email: ADHE_Info@adhe.edu
Website: https://www.adhe.edu/about-adhe/coordinating-board/
Arkansas

Arkansas State Board of Private Career Education

Address: 501 Woodlane, Suite 312S, Little Rock, AR 72201
Email: sbpce@arkansas.gov
Website: http://sbpce.arkansas.gov/students/Pages/complaintProcess.aspx
California

California Bureau of Private Postsecondary Education

Approved Institutions: California Bureau for Private Postsecondary Education

Address: PO Box 980818, W. Sacramento, CA 95798-0818
Email: bppe@dca.ca.gov
Website: http://www.bppe.ca.gov/forms_pubs/complaint.pdf
California

California Bureau of Private Postsecondary Education

Exempt Institutions: Attorney General’s Office California Department of Justice Attn: Public Inquiry Unit

Address: PO Box 9044255 Sacramento, CA 94244-2550
Email: eabmail@eab.wisconsin.gov
Website: http://ag.ca.gov/contact/complaint_form.php?cmplt=PL
Colorado

Colorado Department of Higher Education

Commission on Higher Education

Address: 1560 Broadway, Suite 1600 Denver, Colorado 80202
Website: http://highered.colorado.gov/Academics/Complaints/default.html
Colorado

Colorado Department of Higher Education

Division of Private Occupational Schools

Address: 1560 Broadway, Suite 1600 Denver, Colorado 80202
Website: http://highered.colorado.gov/DPOS/Students/complaint.html
Connecticut

Connecticut Department of Consumer Protection

Phone: (800) 842-2649
Address: 165 Capitol Avenue, Room 110, Hartford CT 06106
Email: trade.practices@ct.gov
Website: http://www.ct.gov/dcp/lib/dcp/Consumer_Statement_CPFR-2.pdf
Connecticut

Connecticut Office of Higher Education

Phone: 860-947-1800
Address: 61 Woodland Street, Hartford, CT 06105-2326
Email: info@ctdhe.org
Website: https://www.ctohe.org/StudentComplaints.shtml
Delaware

Delaware Attorney General

Address: Consumer Protection Wilmington: 820 N. French Street 5th floor Wilmington, DE 19801
Email: consumer.protection@state.de.us
Delaware

Delaware Higher Education Office

Address: John G. Townsend Building, Suite 2, Dover, DE 19901
Email: dheo@doe.k12.de.us
Florida

Florida Commission for Independent Education

Address: 325 W. Gaines Street, Suite 1414, Tallahassee, FL 32399-0400
Website: http://www.fldoe.org/cie/complaint.asp
Georgia

Georgia Nonpublic Postsecondary Education Commission

Address: 2082 E. Exchange Pl. #220, Tucker, GA 30084-5334
File: http://www.gnpec.org/forms/pdf%20files/ComplaintProcess.pdf
Hawaii

Hawaii Postsecondary Education Authorization Program (HPEAP)

Address: PO Box 541, Honolulu, Hawaii 96809
Email: hpeap@dcca.hawaii.gov
Website: http://cca.hawaii.gov/hpeap/student-complaint-process/
Idaho

Idaho State Board of Education

Attn: State Coordinator for Private Colleges and Proprietary Schools

Address: 650 West State Street, PO Box 83720, Boise, ID 83720-0037
Illinois

Board of Higher Education

Illinois Board of Higher Education

Phone: Institutional Complaint Hotline: (217) 557-7359
Address: 431 East Adams, 2nd Floor Springfield, Illinois 62701-1404
Email: info@ibhe.org
Indiana

Department of Workforce Development, Office of Career and Technical Schools

Complaint Adjudicator DWD/Office of Career and Technical Schools

Address: 10 N. Senate Avenue, Suite 203 Indianapolis, IN 46204
File: http://www.in.gov/dwd/files/StudenComplaintForm.pdf
Indiana

Indiana Board for Proprietary Education

Attn: Director of Regulatory Compliance

Address: 302 W Washington Street, Room E201 Indianapolis, IN 46204
Website: http://www.in.gov/che/2744.htm
Iowa

Iowa College Student Aid Commission

Phone: (877) 272-4456
Address: 430 E. Grand Ave., 3rd floor, Des Moines, IA 50309
Website: Student Dispute Resolution Form:
Kansas

Kansas Board of Regents

Address: 1000 SW Jackson Street, Suite 520, Topeka, KS 66612-1368
File: http://www.kansasregents.org/resources/PDF/524-ComplaintProcedureandForm.pdf
Kansas

Kansas Board of Regents

Address: 1000 SW Jackson Street, Suite 520, Topeka, KS 66612-1368
File: http://www.kansasregents.org/resources/PDF/524-ComplaintProcedureandForm.pdf
Kansas

Kansas Board of Regents

Address: 1000 SW Jackson Street, Suite 520, Topeka, KS 66612-1368
File: http://www.kansasregents.org/resources/PDF/524-ComplaintProcedureandForm.pdf
Kentucky

Kentucky Commission on Proprietary Education

Address: Capital Plaza Tower, Room 302, 500 Mero Street, Frankfort, KY 40601-3319
File: http://www.kcpe.ky.gov/forms/FormtoFileaComplaint.pdf
Kentucky

Kentucky Council on Postsecondary Education

Address: 1024 Capital Center Dr. #320, Frankfort, KY 40601-7512
Email: Sarah.levy@ky.gov
Kentucky

Office of the Attorney General

Address: Capitol Suite 118, 700 Capitol Avenue, Frankfort, KY 40601-3449
Email: consumer.protection@ag.ky.gov
Website: http://ag.ky.gov/civil/consumerprotection/complaints/Pages/default.aspx
Louisiana

Louisiana Attorney General Office, Consumer Protection Section

Phone: 1-800-351-4889, 225-326-6465
Address: PO Box 94005, Baton Rouge, LA 70804
Email: ConsumerInfo@ag.state.la.us
Website: http://www.ag.state.la.us/Complaint.aspx?articleID=16&catID=15
Louisiana

Louisiana Board of Regents

Attn: Nancy Beall or Dr. Larry Trembly

Address: PO Box 3677, Baton Rouge, LA 70821-3677
File: http://www.regentsfiles.org/assets/docs/ProprietarySchools/StudentComplaintProcedure.pdf
Maine

Maine Attorney General, Consumer Protection Division

Address: 6 State House Station Augusta, ME 04333
Website: http://www.maine.gov/ag/consumer/complaints/complaint_form.shtml
Maine

Maine Department of Education

Deborah Friedman - Complaints

Address: 23 State House Station Augusta, ME 04333-0023
Maryland

Maryland Higher Education Commission

Phone: (410) 767-3388
Address: 6 North Liberty Street, 10th Floor, Baltimore, MD 21201
File: http://www.mhec.state.md.us/higherEd/acadAff/MHECStudentComplaintProcess.pdf
Maryland

Office of the Attorney General, Consumer Protection Division

Phone: Consumer Protection Hotline: (410) 528-8662
Address: 200 St. Paul Place, Baltimore, MD 21202
Email: consumer@oag.state.md.us
Website: http://www.oag.state.md.us/Consumer/complaint.htm
Massachusetts

Massachusetts Board of Higher Education

Address: One Ashburton Place Room 1401 Boston, MA 02108
Website: http://www.mass.edu/forstudents/complaints/complaintprocess.asp
Massachusetts

Massachusetts Division of Professional Licensure, Office of Private Occupational School Education

Address: 1000 Washington Street Boston, MA 02118
Website: http://www.mass.gov/ocabr/docs/dpl/complaint.pdf
Michigan

Michigan Department of Licensing and Regulatory Affairs, Bureau of Commercial Services, Licensing Division

Address: Proprietary School Unit Staff 201 N. Washington Sq., Lansing, MI 48913
Website: http://www.michigan.gov/lara/0,4601,7-154-35299_61343_35395_35396---,00.html
Minnesota

Minnesota Office of Higher Education

Address: 1450 Energy Park Drive, Suite 350, St. Paul, MN 55108-5227
Website: http://www.ohe.state.mn.us/mPg.cfm?pageID=1078
Mississippi

Consumer Protection Division, Office of the Attorney General

Address: PO Box 22947, Jackson, Mississippi 39225-2947
File: http://www.ago.state.ms.us/wp-content/uploads/2013/08/Consumer- Complaint-Form.pdf
Mississippi

Consumer Protection Division, Office of the Attorney General

Address: PO Box 22947, Jackson, MS 39225-2947
File: http://www.ago.state.ms.us/wp-content/uploads/2013/08/Consumer- Complaint-Form.pdf
Mississippi

Mississippi Commission of Proprietary Schools and College Registration

Address: 3825 Ridgewood Road, Jackson, MS 39211-6453
File: http://www.sbcjc.cc.ms.us/pdfs/pg/PSComplaintForm.pdf
Mississippi

Mississippi Commission on College Accreditation

Address: 3825 Ridgewood Road, Jackson, MS 39211-6453
File: http://www.mississippi.edu/mcca/downloads/studentcomplaintform.pdf
Missouri

Missouri Department of Higher Education

Address: 205 Jefferson Street, PO Box 1469, Jefferson City, MO 65102-1469
Email: info@dhe.mo.gov
File: https://dhewd.mo.gov/documents/POLICYONCOMPLAINTRESOLUTION-reviseddraft.pdf
Montana

Montana Board of Regents

Office of Commissioner of Higher Education Montana University System

Address: 2500 Broadway Street PO Box 203201 Helena, MT 59620-3201
Montana

Montana Office of Consumer Protection

Office of Commissioner of Higher Education Montana University System

Address: 2225 11th Avenue PO Box 200151 Helena, MT 59620-0151
Email: contactocp@mt.gov
Website: http://mus.edu/MUS-Statement-of-Complaint-Process.asp
Nebraska

Nebraska Attorney General, Consumer Protection Division

Phone: Consumer Protection Hotline: (800) 727-6432
Address: 2115 State Capitol, Lincoln, NE 68509
Website: http://www.ago.state.ne.us/consumer/emailforms/consumer_complaint.htm
Nebraska

Nebraska Coordinating Commission for Postsecondary Education

Address: PO Box 95005, Lincoln, NE 68509-5005
Nebraska

Nebraska Department of Education, Private Postsecondary Career Schools

Address: Investigations Office 301 Centennial Mall South PO Box 98987 Lincoln, NE 68509-4987
File: http://www.education.ne.gov/PPCS/PDF%20Folders/PDF%20Documents/PPCS %20Forms/Complaint-form.pdf
Nevada

Nevada Commission on Postsecondary Education

Address: 8778 S Maryland Parkway, Suite 115, Las Vegas, NV 89123
Website: http://www.cpe.state.nv.us/CPE%20Complaint%20Info.htm
New Hampshire

New Hampshire HEC-Career School Licensing

Kimberly Kenneally, NH Department of Education

Phone: 603-271-6443
Address: 101 Pleasant Street Concord, NH 03301
Email: Kimberly.Kenneally@doe.nh.gov
New Hampshire

New Hampshire Higher Education Commission

Patricia Edes, New Hampshire Department of Education

Phone: 603-271-0257
Address: 101 Pleasant Street Concord, NH 03301
Email: Patricia.Edes@doe.nh.gov
New Jersey

New Jersey Department of Labor and Workforce Development

Center for Occupational Employment Information

Address: Training Evaluation Unit, PO Box 057, Trenton, NJ 08625-0057
File: https://www.nj.gov/labor/forms_pdfs/coei/SAU/Conflict%20Resolution%20Questionnaire.pdf
New Jersey

New Jersey Division of Consumer Affairs

Address: 124 Halsey Street, Newark, NJ 07102
Email: nj_che@che.state.nj.us
File: http://www.nj.gov/oag/ca/complaint/ocp.pdf
New Jersey

Secretary of Higher Education

New Jersey Higher Education

Address: PO Box 542, Trenton, NJ 08625
Email: nj_che@che.state.nj.us
New Mexico

New Mexico Higher Education Department

Address: 2048 Galisteo, Santa Fe, NM 87505
Website: http://hed.state.nm.us/uploads/files/PPS/Overview/Complaint%20Form%20FY2014.doc
New York

New York Bureau of Proprietary School Supervision

New York State Education Department

Address: 99 Washington Avenue, Room 1613 OCP, Albany, NY 12234
Website: http://www.acces.nysed.gov/bpss/students/disclos.htm
File: https://www.acces.nysed.gov/sites/acces/files/bpss/complaintform.pdf
New York

Office of College and University Evaluation

New York Office of College and University Evaluation, New York State Education Department

Address: 5 North Mezzanine, Albany, NY 12234
Email: ocueinfo@mail.nysed.gov
Website: http://www.highered.nysed.gov/ocue/spr/COMPLAINT FORMINFO.html
North Carolina

Board of Governors for the University of North Carolina

Phone: 919-962-4558
Address: Postsecondary Education Complaints c/o Assistant Director of Licensure and Workforce University of North Carolina General Administration 910 Raleigh Road Chapel Hill, NC 27515
Email: studentcomplaint@northcarolina.edu
Website: http://www.ncdoj.gov/getdoc/59be4357-41f3-4377-b10f- 3e8bd532da5f/Complaint-Form.aspx
North Carolina

Community College System State Board of Proprietary Schools

Address: 200 West Jones St. Raleigh, NC 27603
Website: http://nccommunitycolleges.edu/proprietary_schools/complaints.htm
North Dakota

North Dakota Consumer Protection Division (if institution is “exempt” or not authorized)

Office of Attorney General Parrell Grossman, Director, Consumer Protection Division

Phone: 701-328-5570
Address: Gateway Professional Center, 1050 E Interstate Ave. Suite 200, Bismarck, ND 58503-5574
File: http://www.ag.state.nd.us/cpat/PDFFiles/SFN7418.pdf
North Dakota

North Dakota Department of Career and Technical Education (if institution is “authorized)

Address: State Capitol - 15th Floor, 600 E. Boulevard Ave. Dept. 270 Bismarck, ND 58505-0610
Email: cte@nd.gov
Ohio

Ohio Attorney General, Consumer Protection Section

Address: 30 E. Broad St., 14th Floor Columbus, OH 43215-3400
Website: http://www.ohioattorneygeneral.gov/Individuals-and- Families/Consumers/File-A-Complaint.aspx
Ohio

Ohio Board of Regents

Address: 25 South Front Street Columbus, OH 43215-4183
Ohio

Ohio State Board of Career Colleges and Schools

Address: 30 East Broad Street, Suite 2481 Columbus, OH 43215
Website: http://scr.ohio.gov/ConsumerInformation/FilingaComplaint.aspx
Oklahoma

Oklahoma Office of the Attorney General, Consumer Protection Unit

Attn: Investigative Analyst

Address: 313 NE 21st Street, Oklahoma City, OK 73105
Website: http://www.oag.state.ok.us/oagweb.nsf/ccomp.html
Oklahoma

Oklahoma State Board of Private Vocational Schools

Attn: Investigative Analyst

Address: 3700 Classen Boulevard, Suite 250 Oklahoma City, OK 73118-2864
Oklahoma

Oklahoma State Regents for Higher Education

Address: 655 Research Parkway, Suite 200 Oklahoma City, OK 73104
Website: http://www.okhighered.org/current-college-students/complaints.shtml
Oregon

Oregon Attorney General

Financial Fraud/Consumer Protection Section

Address: 1162 Court St. NE, Salem, OR 97301-4096
File: http://www.doj.state.or.us/consumer/pdf/consumer_complaint.pdf
Oregon

Oregon Department of Education, Private Career Schools Office

Address: 255 Capitol Street NE, Salem, OR 97310-0203
Website: http://www.ode.state.or.us/search/page/?id=325
Oregon

Oregon Higher Education Coordinating Commission, ODA

Address: 775 Court St. NE, Salem, OR 97301
Pennsylvania

Office of Attorney General, Bureau of Consumer Protection

Address: 14th Floor, Strawberry Square, Harrisburg, PA 17120
File: http://www.attorneygeneral.gov/uploadedFiles/Complaints/BCP_Complaint_Form.pdf
Pennsylvania

Pennsylvania Department of Education

Address: 333 Market Street, Harrisburg, PA 17126-0333
Website: http://www.education.state.pa.us/portal/server.pt/community/higher_education/8711/complaint_procedure/1004474
Puerto Rico

Puerto Rico Council on Higher Education

Address: PO Box 1900 , San Juan, PR 00910-1900
Puerto Rico

Puerto Rico Department of Justice

Address: PO Box 9020192, San Juan, PR 00902-0192
Rhode Island

Rhode Island Board of Governors for Higher Education

Address: Shepard Building, 80 Washington Street, Providence, RI 02903
Rhode Island

Rhode Island Department of Attorney General, Consumer Protection Unit

Address: 150 South Main Street, Providence, RI 02903
Website: http://www.ribghe.org/8a1031912.pdf
File: http://www.riag.state.ri.us/documents/consumer/ConsumerComplaintForm.pdf
South Carolina

South Carolina Commission on Higher Education

Phone: 803-737-3918
Address: 1122 Lady St., Suite 300 Columbia, SC 29201
File: http://www.che.sc.gov/CHE_Docs/AcademicAffairs/License/Complaint_procedures_and_form.pdf
South Dakota

South Dakota Office of Attorney General, Division of Consumer Protection

Address: 1302 E Hwy 14 Suite 3, Pierre, SD 57501-8053
Website: http://atg.sd.gov/Consumers/HandlingComplaints/ConsumerComplaintForm.aspx
South Dakota

South Dakota Secretary of State Jason M. Gant

Address: State Capitol 500 East Capitol Avenue Pierre, SD 57501-5070
Email: sdsos@state.sd.us
Texas

Higher Education Coordinating Board

Texas Higher Education Coordinating Board

Address: 1200 E. Anderson Lane, Austin, TX 78752
Website: http://www.thecb.state.tx.us/index.cfm?objectid=051F93F5-03D4-9CCE- 40FA9F46F2CD3C9D
Texas

Office of the Attorney General

Consumer Protection Division

Address: PO Box 12548, Austin, TX 78711-2548
File: https://www.oag.state.tx.us/consumer/complaintform.pdf
Texas

Tennessee Higher Education Commission

Address: 404 James Robertson Parkway, Suite 1900, Nashville, TN 37243
Website: http://www.tn.gov/thec/Divisions/LRA/PostsecondaryAuth/Complaint%20Form.rtf
Texas

Texas Workforce Commission

Career Schools and Colleges - Room 226-T

Address: 101 East 15th Street, Austin, TX 78778-0001
Website: Additional complaint information is available at
File: http://www.twc.state.tx.us/svcs/propschools/ps401a.pdf
U.S. Virgin Islands

Government of the United States Virgin Islands

Department of Education, Office of the Commissioner

Address: 1834 Kongens Gade St. Thomas, V.I. 00802
Utah

Utah Division of Consumer Protection

Address: 160 East 300 South Salt Lake City, Utah 84111
Email: consumerprotection@utah.gov
Website: http://consumerprotection.utah.gov/complaints/index.html
Vermont

Vermont Agency of Education

Address: 120 State Street, Montpelier, VT 05620-2501
File: http://education.vermont.gov/new/pdfdoc/pgm_postsecondary/EDU-Complaint_Resolution_Statement_for_Postsecondary_Education_Matters.pdf
Vermont

Vermont Attorney General’s Office

Address: 109 State Street, Montpelier, VT 05609-1001
Virginia

State Council of Higher Education for Virginia

Address: 101 N. 14th St., James Monroe Building, Richmond, VA 23219
Email: communications@schev.edu
Website: http://www.schev.edu/students/studentcomplaint.asp
Washington

Washington Student Achievement Council

Address: 917 Lakeridge Way, PO Box 43430 Olympia, WA 98504-3430
Email: dainfo@wsac.wa.gov
Website: http://wsac.wa.gov/protecting-education-consumers
Washington

Washington Workforce Training and Education Coordinating Board

Address: 128 10th Avenue SW PO Box 43105 Olympia, WA 98504-3105
Email: workforce@wtb.wa.gov
Website: Instructions:
Washington, D.C.

District of Columbia Office of the State Superintendent of Education Education Licensure Commission

Address: 810 First Street, NE, 9th Floor, Washington, DC 20002
File: http://osse.dc.gov/sites/default/files/dc/sites/osse/publication/attachments/complaint_form_4_11.pdf
West Virginia

Community and Technical College System of West Virginia

Address: 1018 Kanawha Blvd. E., Ste. 700 Charleston, WV 25301
West Virginia

West Virginia Higher Education Policy Commission

Address: 1018 Kanawha Blvd E., Ste 700 Charleston, WV 25301-2800
West Virginia

West Virginia Office of the Attorney General

Consumer Protection Division

Address: PO Box 1789, Charleston, WV 25326-1789
File: https://www.wvhepc.org/resources/Complaint_Process.pdf
West Virginia

West Virginia Office of the Attorney General

Consumer Protection Division

Address: PO Box 1789, Charleston, WV 25326-1789
Wisconsin

Wisconsin Educational Approval Board

Address: 201 W. Washington Avenue, 3rd Floor, PO Box 8696, Madison, WI 53708
Email: eabmail@eab.wisconsin.gov
Website: http://eab.state.wi.us/resources/complaint.asp
Wyoming

Attorney General's Office

Address: 123 Capitol Building, 200 W. 24th Street Cheyenne, WY 82002
Wyoming

Wyoming Department of Education

Address: 2300 Capitol Avenue, Hathaway Building, 2nd Floor Cheyenne, WY 82002-0050
File: http://edu.wyoming.gov/sf-docs/private-schools/student-complaint-process.docx
Deadline
Program Type
Program Name
Duration:
Total tuition:
Learn More
Program Type
Program Name